JAXIE is operated by Geur SA (Pty) Ltd, based in Pretoria, South Africa.
We want you to feel good about your JAXIE purchase, right down to the last detail. We're an underwear brand, so hygiene is important. So are your legal rights.
Preorder cancellations
JAXIE's First Drop is sold as a paid preorder. We aim to begin dispatching in late November 2026, subject to production and sufficient preorder demand. If we cannot proceed or fulfil your order, we'll cancel the affected items and refund you in full. To request cancellation before dispatch, email cheekyjaxie@gmail.com with your order number. We will explain the options and applicable cancellation rights.
Change-of-mind returns
Under our store's voluntary return policy, you may request a return within 14 days after receiving your order if the underwear is unused, unworn and in its original condition, with labels and protective packaging intact where supplied. Contact us before sending items back so we can provide return instructions. For hygiene reasons, we don't ordinarily accept voluntary change-of-mind returns for underwear that has been worn or washed.
Your legal rights always come first. The above voluntary conditions do not remove any rights under the Consumer Protection Act, Electronic Communications and Transactions Act, or other applicable law. Where the seven-day ECTA cooling-off period applies to your electronic transaction, we will honour it. Where the law permits, the customer may be responsible for direct return shipping costs for a non-defective change-of-mind return.
Defects, wrong items and items not as described
If a garment arrives damaged, defective, unsafe, or different from what you ordered, email us with your order number and details, plus photos if possible. We will arrange the applicable remedy and cover return delivery costs where legally required. Under South Africa's Consumer Protection Act, qualifying defects within six months of delivery can entitle the consumer to repair, replacement or refund under the Act. This applies to underwear too.
How to make a return
- Email cheekyjaxie@gmail.com with your order number and reason.
- Wait for return instructions and the correct return address. Please do not send a parcel without contacting us first.
- Where applicable, package items securely and follow the return instructions. We'll assess the returned item and let you know the outcome.
Refunds
Approved refunds are processed to the original payment method. We aim to initiate refunds within 10 business days of approval, subject to earlier deadlines required by law. Your bank or payment provider may take more time to display the amount. For cancellations under the applicable ECTA cooling-off right, we honour the statutory refund deadline.
Questions? Email cheekyjaxie@gmail.com or call +27 61 235 7653.