Preorder FAQ

Good things are worth waiting for.

Can I order JAXIE now?

Yes. Juicy, Lick, Purr and Cheekmate are available as paid preorders, not ready-to-ship stock.

When will my panties ship?

Our target is to start dispatching in late November 2026, subject to enough preorders and successful production. That's an estimated dispatch start, not a guaranteed delivery date. Courier transit time follows dispatch.

What if you don't manufacture the collection?

If production cannot go ahead and we cannot fulfil your preorder, we refund your payment in full.

Are the photographs of finished products?

Not yet. The product flat lays and lifestyle images are digital mockups of our planned designs. Final manufactured details may vary slightly.

What sizes do you offer?

Every print comes in XS, S, M, L, XL, 2XL, 3XL, 4XL, 5XL and 6XL for the same R189 price. The published size guide is provisional until physical fit testing is complete. See the guide.

Why is lace only at the back leg openings?

The lace knows its place. We keep the decorative trim at the waistband and back leg openings, away from the front of your thighs where it can dig in. Pretty with a practical side.

How much is delivery?

We currently ship within South Africa only, with delivery options and charges shown at checkout. International delivery is not available. See Shipping & Preorders.

What about returns?

We offer voluntary returns for qualifying unused, unworn underwear within 14 days after delivery, plus all statutory consumer rights. Read our Returns & Refunds page for details and instructions.

JAXIE is operated by Geur SA (Pty) Ltd.

Still have questions? Email cheekyjaxie@gmail.com or visit our contact page.